The Management Team
Biographies of the Kingdom Homes management team.
Colin Smart – Managing Director
Hello, and thank you for your interest in Kingdom Homes Ltd.
As Managing Director I regard my role as many faceted but principally twofold, primarily to work with the senior management team to ensure the provision of the best possible care while also seeking to expand the group in a controlled manner.
A graduate in engineering I diversified when I set up a small building company and then founded Kingdom Homes with the creation of our first care home in Kirkcaldy in 1984, using the building wing of the group to expand the company into what it is today.
I am still building, however, nowadays upon the highest levels of care within our homes to ensure that we become the leader in our field in Scotland and then the UK, and to supervise our on-going expansion programme to continue to provide the best care in the best care homes.
Margaret Smart – Director of Care
My role at the heart of the Kingdom Homes structure is to help support the senior management team and our care managers, being there when they need me.
I am also responsible for the interior design and the final dressing of each new care home as it comes on stream.
I initially became involved during the creation of our first facility in Kirkcaldy 25 years ago, extending my own career in nursing, specializing in working with the elderly, to take over a much wider variety of roles within the company.
As Colin and I expanded the business I became care manager, then senior manager. I now offer a much wider supporting role for the whole management team.
My aspirations for the future will always include my total commitment to maintaining, and surpassing whenever possible, the highest levels of care for all our residents, and at this time I am also actively seeking to expand our dementia care programme to provide more specialized care in homes dedicated to this area of care.
Shirley Crouch – Finance Director
It is my role to ensure that Kingdom Homes, while meeting its operational objective by providing an excellent level of care within its homes, adheres to financial planning commitments while controlling costs to optimize profitability and the future growth of the company.
I began working for Kingdom Homes while still at school, gaining an important and impacting knowledge of a wide spectrum of aspects of the care home environment before finding that my strengths lay in financial planning and control, becoming Finance Director in 2005.
Today I want to help the company continue to build upon previous successes, to be part of its continuing expansion programme, and most importantly, to ensure that we are recognized as the best provider of residential and nursing care within the care home industry.
Kingdom Homes is a family business, dedicated to providing excellent care to its residents by ensuring that all employees receive the training and support they require to carry out their duties confidently and professionally, and I am pleased and proud to be part of that team as well as a member of the family.
Julie Sangster – Lifestyle Director
As Lifestyle Director my role within Kingdom Homes is to support each care home in the group to implement the Lifestyle Project for residents.
Kingdom Homes is a family run organisation and as a member of the family I have more than 23 years experience, having first become involved in the business as a care assistant at weekends and during my school and college holidays.
Although I began my working career in nursery nursing where I achieved my Scottish Nursery Nurse Examination Board qualification, I subsequently returned to caring for the elderly and have worked my way up the Kingdom Homes ladder step by step, from care assistant to manager, then a senior manager and subsequently Care Director, achieving an HNC in Social Care and Level 4 Care Management qualifications along the way. I took on the responsibility of implementing our Lifestyle Project which was launched at the start of 2011 and now have the title of Lifestyle Director within Kingdom Homes.
Kingdom Homes has built a reputation over the years for providing care which is second to none for our residents, ensuring that their every need is fulfilled and providing them with the opportunity to live in a safe, homely environment. I am delighted to be part of this organisation which also offers residents the opportunity to take part in an extensive programme of clubs and activities.
Equally I want to ensure that our staff are encouraged to reach their full potential by taking advantage of the training and development opportunities we offer within the company.
Gary Logan – HR Director
My role with Kingdom Homes is to develop and maintain a progressive people strategy for all employees which fits into the company philosophy of delivering the highest levels of care.
I have more than 25 years of management experience in various sectors of industry and, apart from my practical management assets I have achieved a Masters Degree in Business Administration as well as the Diploma in Management. Over the years I have worked with large corporations as well as owner-managed businesses to improve their operational and HR processes.
I passionately believe in training and development for all that is practical and for the real world. I am a qualified Assessor and Internal Verifier in Management, Health and Social Care and Basic Skills as well as being a qualified manual handling instructor, more recently completing a dementia trainers course approved by the Alzheimer's Society.
Today I want to see Kingdom Homes recognized as the employer of choice in the care industry and I believe that due to the company's on-going commitment to the training and development of its employees in order for them to believe in and understand a culture of person-centred care, we will ensure that Kingdom Homes is the best care provider as well as a great place to work.
Susan Connell – Operations Manager
A member of the Kingdom Homes management team since 2004 Susan managed our Kirkcaldy care home, Methven House, for six years before being promoted to Operations Manager in September 2012.
Susan’s career in the care sector began in the late 1980’s and since then she has achieved a Diploma in Management, Certificate in Personal Development, Health and Social Care Level 4 and Registered Managers Award in Health and Social Care and MSC Management Practise.
Mary Batchelor – Operations Manager
I believe that the key to any organization like Kingdom Homes' success lies in the quality of their staff and their commitment to deliver a high standard of care, so a vital aspect of my role is to encourage that ability and to develop their potential to the full. This would include motivating managers to become leaders in their field, ensuring a customer-focused provision which is committed to make the services fit the individual and not the other way round. To that end I plan, implement, measure and review performance against our own long-term objectives, regulatory standards and legislative requirements and audit our systems in order to evaluate and improve our effectiveness. I am also responsible for health and safety training and joined Kingdom Homes in 2008 with more than 23 years experience in the health and voluntary sectors. My passion for care is based on personal experience, caring for the most vulnerable in our society and I am committed to supporting and enhancing the reputation of Kingdom Homes by facilitating and empowering others to provide a person-centred approach to delivering a high quality, responsive and focused care service. Kingdom Homes recognizes that the more an individual or group shares in the making of decisions that affect their home, their families, members of staff at all levels and other stakeholders, the more motivated they become to deliver the highest quality of care and support, and I am delighted to be part of that team.
Kevin Booth – Accounts Manager
On a day to day basis I manage the accounting and finance functions of Kingdom Homes and run the administrative support for our properties. Having graduated with a BA in Accountancy I had three years management experience before joining Kingdom Homes in the accounts department, progressing up the career ladder to my current role as Accounts Manager, with a very much hands-on role to assist our care homes to deliver best value. I am particularly grateful to the company for their encouragement and support over the three years during which I studied for my final Accountancy exams. This has allowed me to build upon my personal qualifications which will see me qualify to ACCA (the Association of Chartered, Certified Accountants), all of which only serves to underline my firm belief that Kingdom Homes is the best care provider due to their commitment to invest in the training and development of its people, with myself as a prime example. Kingdom Homes is a great place to work due to the support and teamwork of all the staff and I am delighted and proud to be part of what is a successful team.
Elaine Allan – Public Relations Manager
It is my role to raise awareness of the services that Kingdom Homes provides to the elderly and highlight the achievements of both the company and our employees. I joined the management team in 2009 having previously worked in the financial sector for over 30 years. My first task was to develop the company's website enabling us to display our growth and achievements using the internet's technology to our advantage.
I have the perfect opportunity to see first-hand the excellent care facilities Kingdom Homes provides for its residents. I also firmly believe that the company is fully committed to encouraging staff to achieve their full potential by providing excellent training opportunities through our own Training Department. My desire is to raise the general awareness of what we offer to our residents and employees, all the easier with a positive public profile there for all to see.