Your questions answered
Moving out of your own home is probably one of the biggest steps you will ever have to consider and Kingdom Homes Ltd appreciate and understand your anxiety. To help you along every step of the way we have prepared a list of the most frequently asked questions in an effort to smooth your path should this day be about to dawn.
Kingdom Homes Ltd realise this may not be a comprehensive list of your questions and would remind you to contact any of the homes, or indeed the head office, should there be anything else that you might wish to ask.
Will I be looked after on a 24 hour basis?
Yes, every Kingdom Homes Resident is assessed on their individual needs. Although some might require more help than others, everyone is encouraged to retain their independence and privacy. Upon admission each resident has an individual care plan drawn up which details how they would like to be cared for. All homes are staffed round the clock to ensure that the needs and requirements of residents are met.
Can my visitors call at the home at anytime?
Yes, there are no restrictions made on anyone visiting the home and indeed friends and relatives are encouraged to visit you as often as you and they wish. It is our policy to make all visitors feel welcome.
Am I allowed to bring personal items into the home?
Yes, we actively encourage residents to bring things which will make them feel even more at home.
Will I be able to go out independently?
Yes, maintaining independence is just as important to Kingdom Homes as it is to residents. We encourage friends and relatives to take residents out for a few hours as long as they advise a member of staff that they are leaving the building. Arrangements can also be made for a member of staff to accompany residents for appointments if necessary.
Can I retain registration with my own doctor?
Yes, this is dependant only on the doctor agreeing that you are within their practice radius.
What happens if I become ill?
Kingdom Homes staff will always request a visit by your doctor and your relatives or next of kin will always be informed. Unfortunately, the homes cannot give a guarantee of a staff escort for planned external appointments, however in the case or emergency admission to hospital, staff will accompany you. Relatives and family will be invited and encouraged to accompany you to any external appointments such as hospital outpatients, dental & optician appointments. In some cases residents may qualify for ambulance transport, where this is not the case, staff will be happy to assist you in making arrangements for a taxi or liaise with your family to accompany you.
Do I have a choice of food?
Yes, meals are freshly cooked at the home, with a choice of menu available. Special diets and preferences can be catered for. Pride is taken in providing traditional home cooking and baking. Residents can also request food and beverages whenever they require them.
Do Kingdom Homes offer an activities programme?
Yes, a wide and varied activities programme is available to all residents who are actively encouraged to provide any additional suggestions which could further enhance this service.
Can I go to bed and get up when I wish?
Yes, every effort is made to make your residency just like living at home.
Will anyone understand how I feel about giving up my home?
Yes, everyone understands the importance and impact that your decision to move will have. We will make every effort to ensure that you familiarize yourself with your new surroundings but it is our experience that residents are often surprised at how easy it is to settle in.
Does the home offer Respite Care?
Yes, Kingdom Homes can offer short-term care from a few days to a few weeks depending on the need of the resident or their carer.
Can I bring my pet?
We at Kingdom Homes Ltd recognise that moving into a care home can be a distressing time, this distress can be exasperated when a person must part with their pet before moving in. Wherever possible, the home will accommodate a residents pet, however the final decision would be made by the individual home manager and would depend on the number and type of animals already in the home, and the type of behaviour of the proposed pet.
What about if I am not happy or I'm worried about something?
All residents are encouraged to feel completely free to make comments about any part of the service that is provided. Indeed Kingdom Homes have an established complaints procedure and your comments will always be recorded and acted upon. Every resident is allocated a designated member of staff as their key worker, enabling you to build a special relationship and to discuss any personal worries or problems with them or the Care Manager.
Thank you for your interest in Kingdom Homes.
We would once again extend a warm invitation to come along to any of our homes where our management team will be delighted to show you round, to answer any questions you might have and help you through this potentially difficult time in your life.